Your privacy matters to us. This Privacy Policy explains what personal information wagiplus collects, how we use it, and the rights you have as a player based in the Philippines. Please read this page carefully before registering or using any part of the platform.
Last updated: June 2025. This policy applies to all players using the wagiplus platform in the Philippines.
When you register and use the wagiplus platform, we collect certain personal information that is necessary to operate your account and provide our services to you. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals. We also collect technical information such as your device type, IP address, browser version, and session activity logs, which help us maintain platform security and improve the overall experience for Filipino players. Identity verification documents — such as a government-issued ID — may be requested at any point to comply with our Know Your Customer obligations and to protect your account from unauthorised access. We only collect information that is relevant and necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account management and regulatory compliance. If you contact our support team, records of those communications may also be retained to help us resolve future queries more efficiently.
The personal information you provide is used primarily to create and manage your wagiplus account, process your transactions, and deliver the gaming services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential to the operation of your account and cannot be opted out of while your account remains active. Technical data collected during your sessions is used to detect and prevent fraudulent activity, ensure fair play across the platform, and diagnose any technical issues that may affect your experience. Where you have given explicit consent, we may also use your contact information to send you promotional communications about platform features, new game releases, or special offers relevant to players in the Philippines. Your data is never sold, rented, or traded to third parties for their own marketing purposes, and we do not share your personal information with any external party except as described in Section 3 of this policy. All data processing activities carried out by wagiplus are conducted in accordance with the Philippine Data Privacy Act of 2012 and its implementing rules and regulations.
wagiplus may share your personal information with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and technical infrastructure providers. These third parties are contractually bound to handle your data securely and are only permitted to use it for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of wagiplus, its players, or the public. In the event that wagiplus undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not transfer your personal data to parties located outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law. Any third party that receives your data is required to maintain confidentiality and to process it only in accordance with our instructions and this Privacy Policy.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the wagiplus platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your wagiplus account and to keep your login credentials confidential at all times. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so that we can take prompt action to secure your account.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period as required by applicable financial regulations, even after your account has been closed. When your data is no longer required for the purposes for which it was collected, and when there is no legal obligation to retain it, we will securely delete or anonymise it in accordance with our internal data retention procedures. You may request information about the specific retention periods that apply to your data by contacting our support team. Please note that certain data may need to be retained for longer periods where it is relevant to an ongoing dispute, investigation, or legal proceeding.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information held by wagiplus. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request correction of any inaccurate or incomplete data. You also have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain it. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team and we will respond to your request within a reasonable timeframe in accordance with applicable law.
The wagiplus platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how the platform is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and managing your account. Analytical cookies help us understand how players navigate the platform so that we can make improvements to the user experience over time. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform. We do not use cookies to collect sensitive personal information or to track your activity on third-party websitesoutside of the wagiplus platform.
wagiplus reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, the "last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Continued use of the wagiplus platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you have any questions or concerns about this policy or about how your data is handled, please do not hesitate to reach out to our support team.
A quick summary of the key protections available to Filipino players under the wagiplus Privacy Policy.
You may request a copy of the personal information wagiplus holds about you at any time. Our support team will process your request in accordance with the Philippine Data Privacy Act and respond within a reasonable timeframe. Knowing what data we hold helps you stay in control of your personal information and verify its accuracy. This right applies to all registered players on the wagiplus platform regardless of account status. We will provide the information in a clear and accessible format wherever possible.
If any personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Keeping your account details accurate is important for the smooth processing of transactions and for identity verification purposes. Contact our support team with the relevant details and we will update your records promptly. Corrections to core account information such as your name or date of birth may require supporting documentation to verify the change. We will confirm once the correction has been applied to your account.
Where your personal data is no longer necessary for the purposes for which it was collected, and where no legal obligation requires us to retain it, you may request its deletion. We will assess each request carefully and inform you of the outcome. Certain data may need to be retained for regulatory or legal reasons even after your account is closed. We will always explain clearly which data can be deleted and which must be kept, and why. Your request will be handled with care and in accordance with the Philippine Data Privacy Act.
You have the right to object to the processing of your personal data for direct marketing purposes. If you no longer wish to receive promotional communications from wagiplus, you may withdraw your consent at any time by contacting our support team. Essential account-related communications are not affected by this right and will continue for as long as your account remains active. We will action your objection promptly and confirm once your marketing preferences have been updated. Your objection will not affect the quality of service you receive on the platform.
If you believe that your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines. We encourage you to contact our support team first so that we can attempt to resolve your concern directly and promptly. wagiplus is committed to handling all data privacy concerns with transparency and fairness. We take every complaint seriously and will investigate thoroughly before providing a formal response. Your trust in the wagiplus platform is something we work hard to maintain every day.
Quick answers to what Filipino players most often ask about data privacy on the wagiplus platform.